FAQ

Shipping & Refund Policy

Do you ship worldwide?

We absolutely do!

Location should not prevent you from being able to experience the most gorgeous glow.

However, we are unable to ship to selected countries due to international regulations on cosmetics and fragrance ingredients. We are unable to ship to the following regions:

  • Brazil
  • India
  • Russia
  • Saudi Arabia

How long does shipping take?

Domestic Shipping (Australia)

All orders are shipped from Brisbane, Australia.

We offer standard and express delivery options at checkout.

Orders are typically processed within 1–3 business days. Once dispatched, you’ll receive tracking details via email.

Estimated delivery times:

  • Standard: 3–7 business days
  • Express: 1–3 business days

International Shipping

About That GLO proudly ships worldwide.

We partner with trusted carriers including DHL Express, FedEx, and Australia Post International to ensure your order arrives safely and efficiently.

Estimated delivery times:

  • Express International: 5–10 business days
  • Standard International: 10–20 business days (depending on location)

How much does shipping cost?

Domestic Shipping (Australia)


We offer free standard shipping on all orders over $150 AUD.

  • Standard: $15 AUD
  • Express: $25 AUD

International Shipping

DISCLAIMER: International orders may be subject to customs fees, import duties, or taxes imposed by your destination country.
These charges are not included in our product or shipping prices and are the responsibility of the customer.

We offer free standard international shipping on all order over $250 AUD

United States of America:
  • Standard: $30 AUD (5-9 business days)
  • Express: $50 AUD (3-6 business days)

United Kingdom:
  • Standard: $35 AUD (4-7 business days)
  • Express: $55 AUD (3-5 business days)

Europe:

Prices may vary depending on which country in Europe you are in. Exact quotes will be shown at checkout or email support@aboutthatglo.com for further information.

  • Standard: $50 AUD (6-12 business days)
  • Express: $68 AUD (4-7 business days)

Asia:

Prices may vary depending on which country in Asia you are in. Exact quotes will be shown at checkout or email support@aboutthatglo.com for further information.

  • Standard: $40 AUD (4-7 business days)
  • Express: $58 AUD (3-5 business days)

Dubai:
  • Standard: $63 AUD (5-8 business days)
  • Express: $80 AUD (3-6 business days)

What is the status of my order?

You will be emailed the status of your order and be provided with your orders tracking number. If you have any enquiries regarding the status of your order, please email support@aboutthatglo.com

Can I make changes to my order?

Unfortunately, we are unable to modify orders once they have been placed. Our fulfilment centres begin processing quickly. Please make sure to review your information carefully before completing your order.

What is your return policy?

If your item is unused, you can request a return within 10 days of receiving your order. Please note, we do not cover shipping costs and we do not permit returns on items purchased at a discount. If your original order qualified for free shipping based on a minimum spend and your return brings the total below that threshold, the standard shipping fee will be deducted from your refund.

All returned items are subject to inspection, and we reserve the right to refuse a refund if the product does not meet our return standards.

To request a return, email us at support@aboutthatglo.com or submit a ticket on our contact page.

Our Products

What do the different fragrances smell like?

You can see a detailed description of each fragrance in our Discover Fragrances page

Is the Body Veil cruelty free?

It absolutely is!

We believe that your GLO is beyond just skin deep and that stems into our values as a brand. Your GLO should not come at the hands of animal cruelty.

How do I use the Body Veil?

There are several ways to use the Body Veil for different finishes.

Body Veil is such a staple for the ultimate body care routine if you want to GLO like a goddess.

1. Solo Act

Wear the Body Veil all on its own and let it be the star of the show. Apply it to clean, dry or lightly damp skin and apply all over your body or where you'd like to GLO and let the Body Veil work its magic.

2. Fragrance Longevity

Apply a small drop of Body Veil onto your pulse points (wrists, back of your neck, behind your ears, back of your knees). Finish by spraying your favourite perfume on top of the oil for your own fragrance combo. The oil will increase the longevity of the scent of you perfume.

3. Layered Luxury

Start with rubbing a hydrating body lotion onto damp skin. Then layer the Body Veil on top to seal the moisture into the skin. Pat the oil into the skin or use our Body Brush for a flawless, radiant finish. Finish with your favourite perfume for a unique fragrance blend.

Is the Body Veil suitable for all skin types?

Our Body Veil's are formulated with sensitive skin in mind. We always recommend doing a patch test before full application, especially if you have highly reactive or allergy-prone skin. If you are experiencing any discomfort, please stop using immediately and consult a dermatologist.

Who do I reach out to for partnership enquiries?

Please email us at marketing@aboutthatglo.com for partnership / ambassador enquiries. We will reach back out if there is an opportunity for us to work together.